Sending the material will be made once payment is received, over a period of 2-3 days, provided that the material is available in stock. The transport agency will be choosen freely at all times. Ecoterrazas can deliver at two or more shipments as convenience and product availability at Ecoterrazas. For items not available in stock, the customer will be notified of the estimated delay.
It requires that the delivery address is the of the client and that gives us a telephone (not mobile) contact where you will be advised of the details by phone.
For more information see the section shipping.
If your order is equal or above 50 € and does not exceed 5kg shipping will free of charge. However the shipping COD charge has reduced the total applying the carrier handling fee which varies depending on the volume and weight of the order. In Terms and Conditions have more information about the different types of payment.
Availability / Shipping
ecoterrazas.com has a large stock of material in store, we also work directly with the wholesalers. But often there are stock shortages so it is not possible to have all the material here offered for fast delivery.
You have 7 days in which without justification may return products purchased as long as they are as you would like to receive their products. For it must first notify (the different consumer organizations recommend be done via registered letter). Remember that this right is not collected for the products ordered specifically for the customer, software and products despecintado "not listed". However remember that you must pay the return postage and administrative costs or other generated as a result of its return.
Claims on the material received:
If you receive the package of material with signs of having been manipulated or beaten, indicate on the delivery note and inspect the goods in the presence of this, do not sign the delivery note without having indicated these incidents despite verify that the material appears be in perfect condition.
If after reviewing the delivery of your material differences observed between the material received and the packing slip, let us know immediately, indicating the number of delivery note and detailing the differences indicated, please also enter a Tel. Contact for more agile management if necessary. Remember that we can not accept claims on shipments beyond 24 hours from your receipt of shipment.
Regarding shipping cost, when ordering, you can choose between several carriers according to destination, as it appears in the process of buying, the web showing the price that would cost the postage according to the carrier. However, for extremely large packages exceeding volume and / or weight shipments basic transport companies, the changes will apply in the shipping price ecoterrazas believes appropriate restrictions as carriers. However, if the price list was finally different from what you see on the web ecoterrazas could contact you for who was informed of the situation.
The website currently only estimated shipments inside Spain, if you want to receive your order outside Spain call us on Tel: +34 96 296 13 67 and we will inform you about the costs.
All prices include VAT
Ecoterrazas, C / Parc de L'Estació, 22 • 46700 Gandia (Valencia) • Spain •